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Our Partners AVAYA
In addition to the traditional PBX products, we have authorization from Avaya to sell and install Data, Octel Voicemail, Conversant IVR, CentreVu CTI, Unified Messaging, Avaya Wireless, Call Recording, Audio Conferencing Solutions and Call Accounting. This gives us access to virtually all of the Avaya products and enables us to support most any opportunity that we would encounter in the marketplace. MICROSOFT
Avaya and Microsoft have built a CRM solution to meet specific needs of small and medium size businesses. An integrated Contact Center and CRM solution adds telephony capabilities to Microsoft CRM Links customer touch (via Avaya IP Office) with customer relationship management (via Microsoft CRM) Delivers customer data directly to your customer touch points:  Sales ServiceIntegrated sales and customer service database
Complete view of customer history, automated incident management, and searchable knowledge base. Reporting tools to analyze and forecast business and employee performance Leads and opportunity management Easy to deploy, customize and use--accessible from Microsoft Outlook®
DuVoice products are based on software that is developed and maintained in-house along with "off the shelf" hardware from a variety of manufacturers including Brooktrout, Intel, and DFI - all recognized leaders in the message processing industry. About 70% of our systems are made for the general business office environment with the balance made specifically for the hotel / motel industry. In the general business arena, the bulk of our systems are installed on Avaya telephone equipment, while in the hospitality area, to date, most have been installed on Mitel. Avaya is currently working with Duvoice to develop a solution for the smaller hotel market with a platform based on the Avaya Magix telephone switch combined with the Duvoice DV2000 NT based messaging system. DuVoice products are distributed through a network of dealers and distributors throughout the Americas. For the past two years, DuVoice Corporation was the recipient of the Delloitte and Touche Fast Fifty award, recognizing DuVoice as one of the fastest growing large tech firms in the region. Plantronics
Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers. Plantronics is a publicly held company (NYSE: PLT) headquartered in Santa Cruz, California with offices in 19 countries, including major facilities in Mexico, Tennessee, England and The Netherlands. Plantronics products are sold and supported through a worldwide network of authorized Plantronics partners.
Polycom acquired Accord Networks, a leading provider of next-generation, rich-media network infrastructure products in February 2001. The acquisition expanded Polycom's offerings to include multipoint control units, firewalls and gateways. In October 2001, Polycom completed its acquisition of PictureTel Corporation, adding to its product line the world's leading PC-based group video communications architecture. The combination of strategic acquisitions and continual product innovation positions Polycom for continuing its market and technology leadership in voice, video, web and data collaboration.
Founding Principles
We have a long history serving thousands of satisfied customers with our complete line of solutions - all with an unwavering commitment to deliver value and outstanding customer care.
TelePacific has posted record sales numbers and growth throughout the past sixteen months. They acquired $30 million dollars of equity in March of 2003, are currently building new switch sites in Southern California, and expanding its wire center availability in all its markets. While in 2002, they secured a $40 million dollar equity infusion from its existing investors, and acquired assets from a Northern California telecommunications provider, including two switching facilities and 1,100 customers. Due to their impressive growth, the company has been hiring throughout all its markets.
"Service comes before all else. We have grown one customer at a time while remaining deliberate in how we proceed. We continue to consolidate networks with those of other small carriers to meet increasing demand. Our goal is to deliver the best possible service at a reasonable cost, so that our customers benefit the most." As service comes before all else, TelePacific is able to boast extremely high customer satisfaction. Employing best in class billing practices, they work to ensure a less than 1% error ratio. Averaging 94% first call resolution with 95% of all calls answered in 30 seconds or less, TelePacific is ready to respond to customers' needs. AT&T Network Services: Get More Without Paying More
We’ve
created, in effect, "one stop shopping" for all AT&T products
either by themselves or alone with your Gsolutionz supplied phone system. Best
of all, your business profits from this service at no additional cost to you,
the customer! The
benefit to our customers is the synergy of AT&T and Gsolutionz uniting
their strengths to work together on your behalf. Ø
Single Point of Contact: One Source for
integrated solutions from simple to complex. Ø
Support Synergy: Gsolutionz support combined with AT&T
network management, customer care, and billing. Ø
Technical Expertise: Rigorous training and education
curriculum. |
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Gsolutionz is recognized by Avaya as a Diamond Business Partner. The "Diamond" status means that we have made a commitment to support Avaya products for voice technologies and do not resell or represent any other telephony systems.
Gsolutionz is an approved Avaya and Microsoft CRM Provider and specializes in marketing and supporting the: The Avaya Microsoft CRM Solution.
Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products.
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